About Us

We are First Class Property Management. Paula Garcia, owner, prides herself in honesty, integrity and loyalty. She instills those same qualities in her staff. She has been involved in Real Estate rentals since 1980. Our Company manages approximately 400 plus properties. First Class Property Management believes that a constant line of communication must be open to all Home Owners & Tenants. Everyone is Welcome to stop by and see us, to speak with our staff regarding their concerns, or just to say Hello. Our mission as a company is to provide the highest quality service in the most professional and courteous manner.

We are currently staffed with Property Managers who are completely dedicated to providing the very best service for our Owners, to deal honestly and fairly with our Tenants, and to provide the very best Property Management Services Available.

Our Team

Paula Garcia: Owner/Broker In Charge:

I have the expertise and knowledge needed to run the business efficiently and professionally. My dedicated approach and commitment has resulted in strong business growth and long lasting tenure in the area, making us one of the most respected and trusted local property management companies. I am an active member of the community. I help with fund raising for victims rights. I speak at High Schools and for the City Of Fayetteville on Gang Violence. I also give impact speeches for prisons in regards to the death of my only Son, while he was Serving Our Country. I also speak to parents who have lost a child. I am a Gold Star Mother and very active with the Military. I have Compassion and Generosity for everyone I meet.

Pamela Inns: Secretary:

I have been with the company since July 2008. My goal is to provide prompt, dedicated and courteous service to everyone that enters our office. Everyone, whether an Owner or a prospective Tenant deserves the best service I can provide. I will always answer all your questions and if I do not know the answer, I will find an answer for you. I want to make your experience with our company my number one priority. I am the mother of four wonderful children, three of which are all Active Duty Service Members, Army, Navy and Marines. I was a Military Spouse for 21 years and I understand the needs of the service member’s families. I have traveled all over the US and Abroad, going to Germany in 1985 to 1987 was my most memorable experience only due to the fact that I traveled to East Berlin before the Wall came down & was there to witness the incredible moment when it was taken down. I own horses and ride when I can. I also do charity events for sick children, to include, Victory Junction, Hogs & Rags, and Duke Hospital annual toy run.

Kevin Shafer: Property Manager:

While I am new to property management, I am not new to providing excellent customer service. I have a long history of big box retail management where I learned that the customer comes first and first impressions are everything. During my previous employment we studied and modeled ourselves after companies that exude a high level of customer service standards such as Neiman Marcus, Saks Fifth Avenue, Ritz Carlton, and Tiffany. I believe that using that expertise in this business gives me an edge to ensuring our owners and tenants get a real First Class experience. My goal is to put our clients at ease knowing that their properties are being excellently maintained by their tenants. I also strive to put our tenants’ minds at ease when problems with the properties arise and work quickly with the owners to resolve any issues. I am an avid Ohio State Buckeyes fan and can be usually be found enjoying the games on the weekends. This of course opens me up for quite a bit of friendly jabs when our season does not go as planned from friends and family. I also enjoy travelling throughout the US and other countries around the world. My most recent trip involved 5,500 miles of driving from Fayetteville to Anchorage, Alaska though Canada and is quite possibly the closest I have ever been to raw untouched earth travelling through the Yukon and Denali in Canada. However all said the most rewarding experience I have is giving back to the community through mentoring youth, Wounded Warrior Project, The Autism Society of North Carolina, and Victory Junction. I live my life based on this quote, “I shall pass through this world but once. Any good therefore that I can do or any kindness that I can show to any human being, let me do it now. Let me not defer or neglect it, because I shall not pass this way again.”

Vickie Hinton: Property Manager:

My attention to details, the ability to get the job done and my strong work ethic along with 8 1/2 years experience in property management give me the tools I need to give owners and tenants the First Class customer service they desire. I enjoy the challenge that property management offers. From working with owner's to maintain the condition of their properties to addressing the needs of our tenant's and everything in between. I am a native of Fayetteville, NC and an avid motorcyclist and enjoy riding every chance I get. I believe if you love what you do and work hard it will shine through in all that you do.

Areas We Serve

  • Ft. Bragg
  • Pope Air Force Base
  • Raefford
  • Hope Mills
  • Spring Lake
  • Cameron
  • Linden